Account Executive Job Description

About the Company

DevriX is hiring an Account Executive to strengthen execution capabilities with daily customer success and project alignment initiatives on-site from their office in Sofia, Bulgaria. The role involves working closely with delivery teams, account managers, and the executive team as a link between customers and in-house departments for a dozen accounts ranging from $10M growing brands to Fortune 500 companies. The ideal candidate will simplify business problems and customer requirements, propose data-driven actionable initiatives, define priorities, get buy-in, and coordinate internal execution. The position requires extreme ownership, balancing effective execution of ongoing initiatives with long-term planning and digital growth across data projects, website builds, and marketing campaigns.

Key Goals

• Support communication and delivery assignments/oversight of initiatives for 10–15 existing accounts.
• Oversee digital communication across channels and simplify requirements from QBRs and ongoing meetings.
• Monitor account KPIs, project progress, and delivery hours consumed; provide transparent reporting to clients and internally.
• Translate high-level client objectives into project scopes, SOP breakdowns, and structured deliverables for the project team.
• Work closely with internal teams (development, project management, operations) to ensure clarity, alignment, and stellar execution.
• Ensure high NPS (Net Promoter Score), reach account profitability targets while supporting upsell/cross-sell opportunities within existing accounts.
• Identify delivery risks, scope creep or satisfaction gaps early; implement mitigation plans to maintain account health.
• Build trusted advisor relationships with client executives (Directors, VPs, CMOs), facilitating strategic reviews and executive-level updates.
• Package insights findings and client strategy into frameworks dashboards and narrative decks to drive clarity and action.
• Contribute to building scalable account management processes playbooks and repeatable frameworks for martech project deliveries.

Role Requirements

• 5+ years in account or project management consulting enterprise client services in an agency enterprise SaaS or fast-paced product startup.
• Proven experience managing successful digital accounts across web delivery and engineering/marketing solutions.
• Strong business acumen through practical know-how and former experience in delivery (marketing product management consulting).
• Ability to translate business obstacles into delivery plans.
• Fluent and captivating communication skills in both English & Bulgarian.
• ROI-driven mindset – strong focus on high-impact initiatives for retention and expansion supporting both account goals and company-wide revenue objectives.

What’s in it for You

• Oversee and own delivery and roadmap development for a portfolio of B2B clients internally (some clients have been with DevriX for 8+ years).
• Influence the future of martech solutions internal products GTM initiatives at DevriX.
• Operate in a fast-paced autonomous environment closely tied to growing global SMEs mid-market companies.
• Collaborate with a high-performance team across engineering delivery growth.
• Access partnerships with Google Amazon HubSpot other ecosystem leaders.
• Software course subscriptions business books tools certifications as needed.
• Private health insurance.
• 50% subsidized Multisport card.
• Internal knowledge base community-building initiatives.
• Dog-friendly hookah-friendly office with fresh fruit snacks.

If you’re well versed in managing client relationships in a fast-paced digital environment DevriX is ready to talk. All applications are treated confidentially only shortlisted candidates will be contacted.